FreshDirect Reviews

Ordered first time and it was late delivery and half of my order was missing. The bags came full of dirty I need to clean my floor.

Fresh Direct, now owned by Ahold Delhaize (& partners, owners of sister site Stop and Shop) lost some indie appeal and products I've enjoyed for quite some time. Some products, formerly made by Fresh Direct, have been farmed out to other companies. The replacement products are not as tasty as the original product were. I've also discovered that products readily available for the consumers residing in upscale areas in Connecticut, for example, are denied to customers residing in Queens, NY. My product requests are now ignored. One particular complaint I made - regarding the company's placement of Reveal, a cat food SUPPLEMENT (which should not be considered part of a cats regular diet) is listed in the cat food section. Despite my providing Fresh Direct's management with proof that this product is missing key nutrients/minerals needed for a cat's health (that commercial cat food includes) the company refuses to place this product in the supplemental section of pet products. Still, there's a massive amount of selection of pantry and gourmet items, meats, fish, frozen, breads, and dairy. I've been a customer for more than 15 years and will continue to use their service.The pandemic crisis forever changed the way we live, I understand. Many supplies and food items are scarce and demand is high. What I can't understand is my extremely determined, over-the-top, number of attempts to get a delivery slot on the Fresh Direct schedule and failing completely. I started 5 days ago with a full shopping cart; made the first attempt some time in the afternoon. Sold out. Tried again after midnight. A day was added to the schedule, but it was sold out. I then visited every hour on the hour until I saw another day was added, but sold out. Day Three - Four: Made one attempt ever minute, clearing my cache after each time, until midnight passed, another day added, and was sold out. What technology is available to grab a delivery slot? Apparently there are others just like me who are trying to score a slot. Day 5: Started my efforts at 11:50 pm and made 3 attempts per minute. Couldn't get into the grid between 12:01 AM - 12:05 AM. When I got back in, another day was added and it was sold out. I must go with the belief that there are people much needier than I, who can't get outside to a market of any kind, who must use efforts much superior to my own and have succeeded to score a delivery slot. For me, it was, of course, sold out. Either it was that scenerio or somethings up with Fresh Direct on the inside. Has securing a delivery slot at an online market replaced trying to score a pair of seats for a Beyonce concert and giving up after you lined up three cell phones and a land line at start attempts 8 minutes before tix go on sale, and frantically punch in the call redial on every phone every 10 seconds, only to discover at 1 minute past the hour, it's all sold out. At least you know that the tix went to a ticket reseller where starting prices begin at $200 above the price you could've paid if you scored a pair of tickets the legit way. Here, it's the same, except there's no delivery slot reseller available.The pandemic crisis forever changed the way we live, I understand. Many supplies and food items are scarce and demand is high. What I can't understand is my extremely determined, over-the-top, number of attempts to get a delivery slot on the Fresh Direct schedule and failing completely. I started 6 days ago with a full shopping cart; made the first attempt some time in the afternoon. Sold out. Tried again after midnight. A day was added to the schedule, but it was sold out. I then visited every hour on the hour until I saw another day was added, but sold out. Day Three - Four: Made one attempt ever minute, clearing my cache after each time, until midnight passed, another day added, and was sold out. What technology is available to grab a delivery slot? Apparently there are others just like me who are trying to score a slot. Day 5: Started my efforts at 11:50 pm and made 3 attempts per minute. Couldn't get into the grid between 12:01 AM - 12:05 AM. When I got back in, another day was added and it was sold out. I must go with the belief that there are people much needier than I, who can't get outside to a market of any kind, who must use efforts much superior to my own and have succeeded to score a delivery slot. For me, it was, of course, sold out. Either it was that scenerio or somethings up with Fresh Direct on the inside. Has securing a delivery slot at an online market replace trying to score a pair of seats for a Beyonce concert and giving up after you lined up three cell phones and a land line at start attempts 8 minutes before tix go on sale, and frantically punch in the call redial on every phone every 10 seconds, only to discover at 1 minute past the hour, it's all sold out. At least you know that the tix went to a ticket reseller where starting prices begin at $200 above the price you could've paid if you scored a pair of tickets the l

We just did our first order to try out the service. It came quickly, every item was correct, the little fresh produce we got was in perfect condition. Definitely we are going to try this again

I stopped using them. This review is for Manhattan. I used to buy nearly all of my groceries from them, but it took me about a year to realize I was getting sick from their perishable food. Nothing smelled bad, but when I started writing down everything I ate and any symptoms I had, it was clear their perishables were making me sick. When I stopped ordering, I felt fine.

It was mostly dairy like milk, yogurt, cheese. I could eat these same things from other grocery stores with no problem (same brands and everything).

Usually these foods didn't smell or taste bad, but I noticed they did spoil faster than normal. Later on, I found they did in fact taste bad the same day they were delivered.

It was very frustrating to take a large order of groceries and have to spend the energy to dump all the milk down the drain, throw out the yogurt (wash all the containers which I have to do in my city), haul down a big bag of trash down the stairs, etc. It made me realize I did not want to risk this happening ever again.

I let Fresh Direct know, and they gave me a coupon, but I told them I can never again use them for perishables. I also found the prices aren't great, so I very rarely have a reason to order from them.

If here is something non-perishable that I don't feel like carrying up the stairs, like a few bottles of vinegar, I might order. But it's pretty silly they can't find a way to keep their food from going bad before delivering it.

I don't understand how they could allow the food to spoil before delivering it. This happened during the winter also, where even leaving it in the truck too long should have been ok. I wonder if the employees were packing orders many hours before delivery so they could pack everything at once and then not have to do anything all day, which would mean perishables sitting out all day? I just can't think of any other reason, because they said their trucks are refrigerated, and it was winter so even if products were sitting out on the sidewalk for hours they'd be cold still.

I had an order with Fresh direct and I ordered 8 boxes of milk. I didn't check the expiration date and 10 days later the milk tasked bad, it expired 10 days later. I contacted the customer service and they worked out with me very nice, I received credit and will order again. I recommend this company without any reserve. Thank you!

I will like to take the time to applaud one of your drivers Mr. Parsons.
As always your driver is always well respected with such an outgoing attitude and care about the customer deliveries. We appreciate all the effort that your drivers provides for us.

Despite clear delivery window and instructions not to deliver outside that window, drivers show up whenever they want. I have repeatedly had groceries delivered at 7 am while I reserved 10-12. Food sits out and I spoiled. This business has lost its way with the employees doing what works for them, not for the customer.

The food and the delivery have generally been ok but the website is dysfunctional. It "hangs" or freezes, no matter the browser. You would think this would be a priority to them. The point of my ordering from Fresh Direct is to save time but at this point, it is probably faster to just walk over to the local grocery store rather than waiting for the frozen screen to load. This is an ONLINE service when the ONLINE part doesn't work.

I set up an account and used a coupon. After that, the choices shown up as sale items are limited and some are more pricey when compared to my searches from another browser without signing in. There were 8 items on sale in meat and seafood compared to 19 items when not signed in (and only 4 items in seafood when signed in compared to 14 if not signed in). The delivery was great (during Delivery Pass free trial). Food was fine. That's why I gave 2 stars for them.

AWFUL!! Cancelled my delivery on a Monday after saying it will be two hours late then they say the only day to have it delivered is that Friday. That Friday night after my delivery was supposed to come and customer service says "5 minutes" twice. They CANCEL my order for a second time!!! AWFUL service and treat their customers poorly. ZERO if I could.